Hey everyone,
I am interested in learning about how different European countries handle internal contradictions in public administration, and what mechanisms citizens have to resolve them.
As an example, I recently encountered a loop in my country (Greece): The official government portal explicitly instructs citizens to call a specific public hotline to report an issue. However, when you call that exact number, the operators state that they are instructed not to accept reports by phone and tell you to use the website instead.
I filed an official inquiry to the relevant Ministry months ago to point out this contradiction, but I have received no response.
This made me curious about how things work across Europe:
- Have you ever encountered a similar bureaucratic paradox (Catch-22) where two official government guidelines completely contradict each other?
- Does your country have strict legal deadlines by which a government Ministry must officially respond to a citizen's registered inquiry? What happens if they blow past that deadline?
Looking forward to your insights!