I wanted to buy online something from "Reichelt elektronic" (that is in Germany) but i'm in Italy.
I checked their site and in a place is written in correct italian a long description about all their policies including refunds and substitution.
In another they simply wrote in a broken italian "no recess plan for your country"
I ask because in "europa.eu" site they write that I always have right to refund before 14 days from receiving the product if I'm in the EU.