I've just called 101 to report a dead deer in the middle.of a B road. I gave them the name and number of the road, bigger connecting roads and a nearby landmark. The operator said she's not from the area and couldn't find where I mean ??? She asked me to go back to the location and use What3Words which I did.
But last year I had something similar, this time calling 999 to report a domestic (I wasn't involved). I have them the street name, connecting streets, a nearby main road, the general area (quite a big suburb near a city centre), and they hadn't heard of it and just couldn't find it ??? They asked me to download What3Words.
How do emergency services call handlers actually deal with locations? Do they really not have a map they can type a street or road name into?