For context I have been diagnosed with social anxiety disorder. It's not super severe but in cases like these I definitely remeber that I have it lmao
I had gotten a book from a popular local bookstore and while I was reading it some pages start falling out. I emailed asking if I could get a replacement. They said no returns because it was too long after the purchase, and I explained that I was asking for an exchange. They emailed back saying I need a reciept to prove the purchase and I said I don't have it but I have proof of purchase on my card. I don't think I ever have exchanged a book at a bookstore so I just wanted to check if that would work, but I was very polite the whole time. So we had a little back and forth and then I got another email saying I could come in and pick up a replacement.
So yesterday I went in and the guys at the desk did not know what I was talking about at all. I showed them the damaged book and they said I couldn't return it. I said I understand if that's the case, but the only reason I'm asking is that I got an email telling me to come in. Then another work steps up and says that he was the first one to email me back. I showed him the email (which I guess was from a different guy) and he snapped at me saying "Look we already told you no multiple times." I completely froze bc I was not trying to put up a fight, just wanted to explain why I even came into the shop. I just apologized and said I wasn't trying to be trouble, but there must have been a miscommunication. I left and that short interaction literally ruined my entire day.
I don't think I am non confrontational, but when someone gets mad at me out of the blue I literally start crying and shaking. I literally dropped all my plans and went home to lay in bed because I was so upset. Now I am wondering was I wrong in this situation??? I wasn't trying to be difficult. I literally still feel like shit bc I don't want to make a customer service worker's day difficult. Thoughts?? Does anyone react this way when dealing with unexpected confrontation? Usually when I know I am in the right I can stand my ground when I am being confronted, but in this case I was so taken aback.
Also I have been recommend to smoke to help with social anxiety but it does not really help I was stoned during this entire interaction :/