An EU online store offers a "30 Days Money Back Guarantee".
This is what their website says about it:
In addition to the 14-day statutory right of withdrawal (in accordance with § 13 BGB), the store offers every consumer a further 16 days' right of return – a total of 30 days.
But then there is this:
Exceptions:
Excluded are goods such as consumables (e.g. tubes, strings, cables), unsealed/opened software, digital content, sheet music/books, Apple products, custom-made products, hygiene items (e.g. in-ear headphones, wind instruments) or registered software.
Also excluded are all financed transactions (financing within the scope of our in-house short-term financing and financing within the scope of bank financing).
I tried to do some research and I didn't find any mention of this being legal. Can they really not accept returns because of the payment method?
Thanks for helping.