My father recently passed away (3 weeks ago) here in Australia and I have been trying to contact the Civil Service Pension to let them know. I have spent hours on the phone waiting in a queue unable to speak to anyone and I have also sent emails with no response. I cannot write to them yet as we do not have a death certificate, as that can take up 4 weeks after cremation/ burial. My father believed that my mother would be entitled to a widowers pension but I just don’t know how to find out! His monthly pension is due to pay out again next week. Any tips on how to contact a human when I’m on the other side of the world?!