I have a 3 day workshop starting tomorrow at work where we go into teams and come up with ideas on how AI can make us more productive. The irony not being lost that we're spending over two days not working….
We have AI imagery on site. The SEO team use it to update pages, but so do our rivals so not advantage there. Others have found interesting ways to use AI bots to scan through a document and highlight and summarise errors, but not using it to stop the errors happening in the first place.
In short, where I work it's the buzzword but I've not seen anything truly impactful in the slightest. With that said, I was at a conference where one company cut 1/3 of their customer service agents because of how good their customer service bots had become.