Been using Just Eat for about 7 years now. Ordered way too many takeaways (more than 200 less than 500).
I have rarely had an issue reporting missing food and every time I have done so in the past it's been processed almost immediately but for the first time I am being asked to provide photographic evidence of something that isn't there!
Is this a new process implemented by JE? Anyone else notice their customer service has gone downhill in recent months? Or is it just me 🤔.
Edit: So weird. I got the refund despite being told I wouldn’t in the last message. I did chat to a guy at the partner side. He basically said they don’t use AI whatsoever for either the emails or the live chats which I don’t believe for one second. Said the guy I was chatting to was being lazy cause they are so busy and just use some template responses like most places do tbh and this guy didn’t want to bother giving me decent support so just kept spamming template responses. Well there we have it.
Not sure what we learnt here today boys and girls. I got my refund. I should be happy but I’m left with a bad taste in my mouth hearing there’s no complaints process and it’s impossible to get anyone on the phone if your a customer (unless you’re a bellend like me and you harass the partner staff). Also their support staff can be lazy and just don’t care. Apart from the guy I spoke to. He was great. I hope he gets a job somewhere they look after guys like that.