Hey guys, I've been having issues with OVO since moving into my flat, they wouldn't let me pay for anything for 6 months because I was "in credit" despite me explaining the situation multiple times they wouldn't take my bank details, then sent me a healthy bill of £180 last month, once that was sorted I thought I'd set up a direct debit as my monthly amount for gas is only £15, now I've just received an email stating that they'll be billing me for £40 every month (just for gas) to ensure my account is in credit for the end of the year, which doesn't make sense to me.
First time living by myself after 10 years and previously is dealing with council tax rent & my ex would do utilities so it's a learning curve for me.
Cheers for any advice.